Refund and Returns Policy

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Overview

At Oriental Trade LTD, we want you to be satisfied with your purchase.
This Returns & Refund Policy explains your rights and our procedures regarding returns, refunds, and exchanges.

By placing an order on our website, you agree to the terms outlined below.

2. Eligibility for Returns

You have the right to return eligible items within 14 days of receiving your order, in accordance with UK consumer protection regulations.

To be eligible for a return:

Items must be unused, unopened, and in their original condition
All original packaging, labels, and seals must be intact
Proof of purchase (order number or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene, safety, and religious reasons, the following items cannot be returned or refunded, unless faulty or damaged upon arrival:

Sale or clearance items (unless faulty)

Opened or used perfumes and fragrances

Opened Zamzam water

Used or unsealed prayer mats

Opened Islamic books, Qurans, or religious texts

Personal or hygiene-related items (e.g. hijabs, headwear) if worn or unsealed

Sale or clearance items (unless faulty)

4. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.
Please provide:
Your order number

A clear description of the issue

Photos of the item and packaging (where applicable)

Once verified, we will offer a replacement or full refund, including any applicable delivery costs.

5. How to Request a Return

To initiate a return, please contact us at:

📧 info@orientaltrade.co.uk

Include your order number and reason for return.
Returns sent without prior approval may not be accepted.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked delivery service
Oriental Trade LTD is not responsible for items lost during return transit

Return address details will be provided once your return request is approved.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed within 5–10 business days and issued to the original payment method.

Please note:

Original delivery charges are non-refundable (unless the item is faulty)

Refund processing times may vary depending on your payment provider

8. Exchanges

We do not offer direct exchanges.
If you wish to replace an item, please return it for a refund and place a new order.

9. Late or Missing Refunds
If you have not received your refund within the stated timeframe:

Then contact us at info@orientaltrade.co.uk

Check with your bank or payment provider first

10. Contact Us
If you have any questions regarding returns or refunds, please contact us:

Oriental Trade LTD
64A Roseville Road
Leeds, West Yorkshire
LS8 5DR
United Kingdom

📧 info@orientaltrade.co.uk